WEBSITE RETURNS
We are pleased to offer free returns on US orders over $300. A flat $5 fee for return shipping costs will be deducted on domestic orders less than $300. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may return it in accordance with the Returns Policy below.
POLICY
• The Natori Company will only accept returns of items purchased on natori.com We cannot accept returns on items that were purchased elsewhere.
• Items purchased from The Natori Company via www.natori.com can only be returned using this policy. Department stores, boutiques, and other stores that carry product made by The Natori Company will not accept returns of items purchased at www.natori.com.
• All items returned to www.natori.com must be in their original condition, unwashed, unworn, and with original product packaging and tags attached. Underwear must be worn when trying-on your purchase. We reserve the right to refuse returns that show any signs of wear and do not meet our standards. Any evidence against this policy will result in a refusal of your return.
• Returns authorized within 30 days of purchase and returned in acceptable condition will be credited at item price to the original form of payment (including any tax, but not including any shipping fees paid). A $5 fee return fee will be deducted on orders under $300.
Effective Monday, September 23, 2024, at 12pm ET, returns will only be accepted within 30 days of purchase for a refund to your original form of payment. The previous policy which covered an extended 31-60 day return window for store credit will no longer be available for any orders placed on or after this date. For orders placed prior to Monday, September 23, 2024 at 12pm ET, our current policy will still apply—returns within 31-60 days will remain eligible for store credit.
• If for any reason there are quality issues with your items please contact us at help@natori.com within 90 days of your purchase.
• Legwear, including socks & tights can be fully refunded within 30 days if unused and unopened unless there is a manufacturing defect.
• The Natori Company reserves the right to make final judgment on all returns.
• Price adjustments will only be honored within 7 business days of the purchase date. Price adjustments for 3rd party retailers will be at the company’s discretion.
• Promo codes cannot be stacked with other promo codes or automatic promotions. Only one promo can be applied per order.
• Should your order be marked as delivered but not received, you must contact us within 30 days of the carrier's posted delivery date for a resolution. The Natori Company is not liable for unreceived orders not communicated within 30 days of delivery.
EXTENDED HOLIDAY RETURNS
Items on natori.com will automatically be eligible for a refund through January 15, 2025. Order date must be between November 1, 2024 and December 24, 2024.
FINE JEWELRY RETURNS
Items purchased from natori.com are eligible for a full refund within 30 days of the shipping date. Items must be unworn and in the state that you received them.
PROCESS
To return an item/items, please take the following steps:
1) Create a Return Merchandise Authorization (RMA). You will need the order number and the zip code of the order's shipping address.
Orders placed before 4pm ET on 10/23/2024: Click here to start your Domestic Return
Orders placed after 4pm ET on 10/23/2024: Click here to start your Domestic Return.
Click here for International Returns.
2) Follow the prompts in selecting the item(s) to return and the reason you are returning.
3) Drop your sealed return package at a USPS drop box or hand to a postal service agent.
4) We will notify you by e-mail once the return has been received and processed. Typically, returns are processed and refunds are issued to your bank within 2 business days of receipt to our warehouse. If you have any questions about the return process, or if you need a copy of your order confirmation, please e-mail our Customer Service department at help@natori.com.
EXCHANGES
Sorry, we are not able to offer exchanges currently.